Nice people, nice town and a great coffee shop called Brownies with awesome, switched on staff.
And it is based on the subject of "switched on" that I would like to suggest that some of the Brownies staff be moved to Pizza Hut (it's only a few doors down the road) where I went the other night around 9pm.
(I am assuming the original Pizza Hut Training Team are the same ones who did the job at Darcy's Kitchen.)
Consider it a consultancy move where the staff can be trained to recognize simple little customer service requirements like:
Registering the arrival of a customer.
Coming to get the customer's order within the first half an hour.
Listening to what the customer has asked for and bringing it to them instead of bringing whatever you had in the fridge.
Washing knives and forks, glasses and the table that your guest is at.
Knowing the difference between Pepsi and Orange soda (there is a brilliant visual cue that can be used to help with this)
and finally:
When my order eventually came, I ate my pizza while listening to the following:
"Do The Hokey Cokey" - sung by the children from The Barney Show. Loudly. On repeat.
Suspiciously similar to the CD that they use in the toy shop at City Centre which acts like a forcefield, stopping customers from staying for longer than it takes to walk up and down the first aisle.
Did I ask for it to be changed after the third round? Of course I did.
Did they solve the problem? No.
Instead, they just released the repeat button so that I got happy, clappy, $10,000 dollar child dental-work versions of:
"Happy Birthday To You"
"If You're Happy, And You Know It, Clap Your Hands"
"Ten Green Bottles Hanging On The Wall" faded into the background as I left both the pizza and the incompetency behind.
Altogether now: "Ohhhhhhhhhh Hokey Cokey Cokey! Ohhhhhhhhhh......"
Simply useless!
